FAQ

Never Forgotten — FAQ

1. What is Never Forgotten?
Never Forgotten (NeverFG) is a digital memorial service. We create memorial plaques with a QR code that links to an online profile where friends and family can view photos, videos, and life stories of their loved one.

Learn more at www.neverfg.com

2. How does it work?

  • Purchase a memorial plaque from www.neverfgshop.com

  • Scan the QR code and create a memorial profile at www.neverfg.com

  • Add photos, videos, stories, and memories

  • Anyone scanning the QR code can view the profile

3. How much does it cost?

  • Memorial plaques start from $150 NZD

  • Stainless steel memorial diamonds are $199.99 NZD

  • Online profile subscription: $2/month or $20/year

4. What’s included with the plaque?

  • Laser-engraved design (no custom engraving)

  • QR code linked to a memorial profile

5. Can I customize the plaque?
No — the design and QR code are standard.

6. How do I activate the QR code?

  • Scan the QR code when you receive your plaque

  • Follow the link to create your loved one’s profile on www.neverfg.com

  • The QR code permanently links to that profile

7. Can I make the profile public or private?
Yes — you control the privacy settings. Choose public (anyone can view) or private (only invited people can view).

8. Can other people share memories?
Yes — friends and family can leave a message or tribute directly on the profile using the Tribute Feature.

9. What is the Tribute Feature?
The Tribute Feature allows visitors to leave written messages, share photos, or even upload voice notes.
All tributes must be approved by you (the profile owner) or any admins you’ve added before they appear publicly.

10. Can I add other people to help manage the profile?
Yes — you can add trusted people as Admins to help manage the profile, update content, and approve tributes.

11. How long does it take to receive my plaque?
Plaques are processed and shipped within 10 working days after you order and create the profile.

12. Where do you ship?
We currently ship only within New Zealand.

13. Is the online profile secure?
Yes — profiles are secure and private. You control access, and we never share or sell your data.

14. What if I need help?
Message us anytime at info@neverfg.com or through our site chat at www.neverfg.com — we’re here to help.